Message Centre
Use the drop-down boxes below to upload documents, get answers to your questions or message LPPA.
Select a topic from the list below for more information or to contact LPPA.
I want to start taking my pension - what's the process?
If you're still paying into your pension, you should start by letting your employer know. If not, you will need to contact LPPA directly.
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How much of my pension can I take as a lump sum?
You can normally take up to 25 per cent of the value of your pension as a tax-free lump sum when you retire
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If I change my working hours, does that affect my pension?
Your pension is based on what you earn, so, it should only affect your pension if your pay is reduced.
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Can I transfer all my pensions into this one?
It's possible, but only within the first 12 months of joining your scheme.
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Can I transfer my pension out?
You may be eligible to transfer your pension, but there are some restrictions.
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I am getting divorced, what pension details do I need?
You will need details of your pension benefits, known as a Cash Equivalent Transfer Value (or a CETV).
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Can I opt out of my pension?
You can, but it’s wise to think carefully before making a decision.
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How do I opt out of my pension scheme?
You will need to complete a form, which you can find on the LPPA website.
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Can I pause my membership instead of opting out?
No, but you may have the option to reduce your contributions with by joining the 50/50 scheme.
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When / how will I get my payslips?
You can access your payslips on PensionPoint, unless your pension is with Brent, Ealing Havering or Newham.
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How does the annual allowance increase affect me?
It gives you a higher threshold (up to £60,000) of pension savings for the tax year.
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My tax code is wrong.
If you think your tax code is incorrect, please contact HMRC.
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If you have any other questions about your pension, you might find what you’re looking for on the LPPA Help Hub Learn more >
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