Need help logging in?
If you're having trouble logging in, you may be entering incorrect account information or you may need to reset your password.
Try reading some of the FAQs below to help you access your account.
Age discrimination remedy
This page includes the latest information and links relating to the age discrimination remedy for members of the Firefighters' Pension Scheme.
Log in issues
PensionPoint was created in 2022. If you had an account with our previous pension portal (My Pension Online), you'll need to re-register your details to access the site.
If you're a new pension scheme member, please be aware that it can take up to three months to set up your PensionPoint account. Once your account is ready, we'll notify you by email or letter, with instructions on how to register.
If you still can’t log in, you may be able to find an answer in one of the FAQs below.
Username and password problems
Your username is your email address. If you're registered for multiple funds, you can use the same email address for all of them.
If you’re certain you’ve registered, please try a different email address. For example, you may have used your work email address to register.
If you don’t know your pension fund name, you can always ask your employer or find out from one of your previous employers.
If you're a member of multiple funds, remember to register separately for each one, even though you can use the same email address for all of them.
If you're already registered, you can click the link below to reset your password.
You may have selected the wrong combination of log in details. All three of the following must match:
• Username (email)
• Password
• Fund (or employer name for fighter or police scheme members)
If these still don’t work, try resetting your login details by following the link below.
Account locked and One-Time Code (OTC) issues
If you've had four or more unsuccessful log in attempts, your account may be locked. It will unlock automatically after two hours.
If you didn't receive your one-time code (OTC) within ten minutes, it could be due to one or more of these reasons:
• Spam/junk filters: Check your junk folder to see if the one-time code is there.
• Network/internet problems: Sometimes, your internet speed or network can cause delays with the one-time code.
• Code expired: Your code may have expired; follow the login process to generate a new one.
• High volume of requests: There can be delays if lots of people are requesting codes at the same time.
Please be aware, your one-time-code expires after 120 minutes of being issued.
This is because the code is either wrong (or expired) or the wrong code was entered into the field.
When this happens, you should start the process again.
Other login and account access problems
This message appears when you enter the wrong details or the wrong combination of username (email), password and fund name.
Double-check your information to make sure it’s accurate. If you have forgotten your log in details, click the link below to reset your reset or update your log in information.
I've forgotten my login details
If you see this message, try refreshing your browser by clicking the circular arrow in your browser bar.
If your browser is inactive for 30 minutes, we automatically log you out of the site. This helps keep your account safe from unauthorised access.
If you’re sure your details are correct, try the following:
• Completely close your web browser and open a new one.
• Log in using a different browser (like Chrome, Safari, or Edge).
• Clear your browser’s cache.
• Restart your device.
• If all else fails, try using a different device.